Australia's trusted Bitcoin
At CoinSpot, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices in relation to the collection, handling, use and disclosure of personal information. It also deals with how you can complain about a breach of the privacy laws, how you can access the personal information we hold about you and how to have that information corrected.
What
information do we collect and how do we use it?
When you use
the CoinSpot Platform, we ask you for the information we need to verify your
identity and support such services provided on CoinSpot in order to facilitate
the provision of buying, selling and trading digital currency. This can include
a broad range of information ranging from your name, address, contact details,
IP address, device information, operating system, web log information, passport
number, driver licence number, bank account numbers, and digital currency
account information. We may provide the information that you provide to
identity verification services, credit bureaus or to our customer support team
to enable them to verify your identity under Anti-Money Laundering policies and
to protect you and other users of our Platform from fraud and other illegal
activities.
We may also
provide your personal information if requested by a law enforcement or
government agency. We also use your information to enable us to manage your
ongoing requirements and our relationship with you, e.g.to process
transactions, email you a notice or receipt of your transaction, troubleshoot a
problem, send promotional offer, prevent or investigate illegal or potentially
illegal activities, and to customise and improve CoinSpot’s Platform. We may do
so by electronically unless you tell us that you do not wish to receive
electronic communications. From time to time we will use your contact details
to send you offers, updates, events, articles, newsletters or other information
about products and services that we believe will be of interest to you. We may
also send you regular updates by email. We will always give you the option of
electing not to receive these communications and you can unsubscribe at any
time by notifying us that you wish to do so. We may also use your information
internally to help us improve our services and help resolve any problems.
What if you
don’t provide some information to us?
If you do
not provide us with some or all of the information that we ask for, we may not
be able to verify your identity and as such you may not be able to open a
trading account with CoinSpot and use our Platform.
How do we
hold and protect your information?
We strive to
maintain the relevance, reliability, accuracy, completeness and currency of the
personal information we hold and to protect its privacy and security. We keep
personal information only for as long as is reasonably necessary for the
purpose for which it was collected or to comply with any applicable legal or
ethical reporting or document retention requirements We hold the information we
collect from you in highly secure data centres operated by a third party. The
datacentres used have ISO 270014, 270175 and 270186 certifications and PCI DSS7
compliance. This has been independently audited by third parties. ISO 27018
certification has also been achieved for our data centre partners, which
demonstrates a system of controls in place that specifically address the privacy
protection of customer content. We ensure that your information is safe by
managing access controls, such as identity, access management, permissions and
security credentials. Access to personal information is only granted to an
employee of CoinSpot to carry out duties required to support our customers.
Strong, multi-factor authentication is used and access is revoked when no
longer required.
Will we
disclose the information we collect to anyone?
We do not
sell, trade, or rent your personal information to others. We may disclose your
information to law enforcement agencies in Australia if requested as part of an
investigation. We may disclose some of your personal information to third party
suppliers and service providers (e.g. an email sending service such as
MailChimp), third party identity verification services, or to other companies
in the event of a corporate sale, merger, reorganisation, dissolution or
similar event. However, we will take all reasonable steps to ensure that they
protect your information in the same way that we do. We may provide your
information to others if we are required to do so by law or under some unusual
other circumstances which the Privacy Act permits.
How can you
check, update or change the information we are holding?
Upon receipt
of your written request and enough information to allow us to identify the
information, we will disclose to you the personal information we hold about
you. We will also correct, amend or delete any personal information that we
agree is inaccurate, irrelevant, out of date or incomplete. We will allow you
to correct, amend or delete certain personal information on our Platform by
logging into your CoinSpot account and clicking on the settings section. In
some cases, to ensure security and integrity of the Platform, we may be
required to maintain historical personal information you have submitted to us.
You may also seek to access or correct your personal information by submitting
a support request from CoinSpot’s website. We do not charge for receiving a
request for access to personal information or for complying with a correction
request. In some limited cases, we may need to refuse access to your
information or refuse a request for correction. We will advise you as soon as
possible after your request if this is the case and the reasons for our
refusal.
crypto currency trading
platform
What
happens if you want to complain?
If you have
any concerns about whether we have complied with the Privacy Act or this
Privacy Policy when collecting of handling your personal information, please
submit a support request from CoinSpot’s website or email us at CoinSpot
Privacy. Your complaint will be considered by us through our internal
complaints resolution process and we will try to respond with a decision within
45 days of you making the complaint.
Your
Consent
By opening
an account with CoinSpot and using our Platform and Services, you consent to
the collection and use of the information you have provided to us for the
purposes described above.
Tell us
what you think
We welcome
your questions and comments about privacy. If you have any concerns or
complaints, please submit a support request from CoinSpot’s website or email us
at CoinSpot Privacy.
Web Data
Anonymous
data
We use
technology to collect anonymous information about the use of our platform. For
example, when you browse our platform our service provider logs your server
address, the date and time of your visit, the pages and links accessed and the
type of browser used. It does not identify you personally and we only use this
information for statistical purposes and to improve the content and
functionality of our website, to better understand our clients and markets and
to improve our services.
Cookies
In order to
collect this anonymous data, we may use “cookies”. Cookies are small pieces of
information which are sent to your browser and stored on your computer’s hard
drive. Cookies are utilised by almost all websites that you visit and allow
websites and browsers to operate more efficiently, improve your browsing
experience as well as to provide anonymised information to the owners of the
site.
Sometimes
they identify users where the Platform requires information to be retained from
one page to the next. This is purely to increase the functionality of the site.
We may use Cookies to recognise you as a customer and user of CoinSpot’s
Service, to customise our services and advertising, and to collect information
in order alleviate the risk of fraud and illegal conduct. We may also utilise
cookies to assist in delivering targeted advertising campaigns at certain times
through third party sites.
Cookies do
not damage your computer and you can set your browser to notify you when you
receive a cookie so that you can decide if you want to accept it. You can also
de-activate the use of cookies if you do not want to receive targeted
advertising however; although this may impact the operation of the website. In
order to provide a more user-friendly experience and enhance security, cookies
will also be used to allow our website to recognise your computer when you
return in the future. Access the web
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